Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shopping Information

How Long Will it Take To Get My Package?

It usually takes 2-5 days to for your shipment to arrive. In some very rare cases due to unforseen circumstances, it may take longer. We will keep you updated.

What if I have forgotten my account password?

When signing in, there is a link  of Lost your password below the login area.

You will be redirected to a new page where you will be instructed to fill in your registered email address.

You will receive an email with a link to reset password.

How Do I Track My Order?

You can track your order by going to Track your Order page.

How Do I Place an Order?

You can place your order in a few simple steps –

Step 1: Click the ‘Add to Cart’ button on the products you wish to purchase and they will be added to your shopping cart.

Step 2: Register with edepotindia by clicking on the “My Account” button on the top right-hand corner of the page.

  • When you register for your edepotindia account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes!
  • While this sign-up step is optional, we highly recommend that you do create a edepotindia account. Not only will you be able to rate and review products, and avail members-only coupons/offers, but also you can accumulate Reward Points and obtain discounts on future purchases.

Step 3: You can then click on your shopping cart in the top right corner of the page and use any coupon codes by clicking on “Got a Coupon Code? Apply it here” to receive a discount on your order

Step 4: Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.

Step 5: Provide us with your email address, shipping address and payment details. Finally, click on “place order” to go ahead.

Step 6: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order.

Step 7: Enjoy your edepotindia order!

If you have any further questions, you can write to us at sales@edepotindia.com or call us directly at +91 97342 77687.

How Should I to Contact if I Have Any Queries?

If you have any questions, you can write to us at sales@edepotindia.com or call us directly at +91 97342 77687.

Do I Need an Account to Place an Order?

You can place your order directly without logging in and your account will be created automatically.

What are the benefits of signing up?

Signing up for a edepotindia account will give you substantial benefits and give you a superior  online shopping experience. You can:

  1. Track all your past and present orders at any time in one place!
  2. Receive notifications as soon as your favourite products are back in stock!
  3. Rate and review products and earn reward points!
  4. Never fill in your address details more than once!
  5. Accumulate Reward Points and receive discounts on future purchases!

Payment Information

How do I pay for a edepotindia purchase?

edepotindia offers you multiple ways to pay securely. These include:

  1. Direct Bank Transfer (NEFT/IMPS)
  2. Debit and Credit Cards
  3. Net banking
  4. e-Wallets

How safe is it to use your debit/credit card or make an online payment on edepotindia?

We use the 3D Secure payment gateway for card payments and the Instamojo payment gateway for netbanking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at edepotindia are processed in an extremely secure environment.

What steps does edepotindia take to prevent card fraud?

Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team:

  • When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents.
  • The ID documents help us ensure that the purchases were indeed made by a genuine card holder.

What does the Instamojo Payment Gateway do?

The Instamojo payment gateway is one of the largest consumer payment processors in India. It is a state-of the-art payment gateway that protects your account details when you shop on edepotindia by encrypting sensitive information like your card number. It is PCI-DSS compliant online payment gateway environment with 128-bit encryption and is RBI regulations compliant.

Are there any hidden charges (Octroi or sales tax) when I make a purchase on edepotindia?

There are no hidden charges when you make a purchase on edepotindia. The prices listed for all the items are final and all-inclusive. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable.